Sole Station Delivery Policy (Pakistan)

At Sole Station, we are committed to delivering your orders in a timely and secure manner within Pakistan. Please review our delivery policy below for a clear understanding of our delivery process, options, and expectations.

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1. Delivery Areas

We offer delivery services across Pakistan, including major cities and towns. Some of the cities we deliver to include:

- Karachi
- Lahore
- Islamabad
- Rawalpindi
- Faisalabad
- Multan
- Peshawar
- Quetta
- Sialkot
- And more…

Please note that certain remote areas may have limited delivery options or longer delivery times.

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2. Order Processing Time

- Orders are typically processed within 1-2 business days after receipt of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive an email with a tracking number and shipping details.

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3. Delivery Options

We offer the following delivery methods for orders within Pakistan:

- Standard Delivery:

- Estimated delivery time: 3-7 business days (depending on location).

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4. Shipping Costs

Shipping costs are calculated based on the delivery method selected and the delivery address. The shipping cost will be displayed during checkout before you complete your purchase.

- Free Shipping: Available on orders over PKR 9999
- Flat Rate Shipping: Available for certain regions or based on the weight of the order.

The final shipping cost will be visible before you finalize your order.

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5. Delivery Delays

While we aim to deliver your order within the estimated time frame, there may be delays caused by third-party couriers or unforeseen circumstances such as extreme weather, holidays, or national events. If there is an unexpected delay, we will notify you via email and keep you updated on the status of your order.

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6. Order Tracking

Once your order is dispatched, you will receive an email with tracking details and a link to track your order. Please allow up to 24 hours for tracking information to be updated by the courier service.

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7. Delivery Issues & Damages

-Missing or Lost Packages: If your order has not arrived within the estimated delivery window, please contact us within 7 days of the expected delivery date. We will work with the courier service to locate and resolve the issue.

- Damaged Goods: If your item arrives damaged, please contact us within 48 hours of receiving the product. We will assist with returns, exchanges, or a resolution to any product damage.

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8. Address Accuracy

It is the customer's responsibility to ensure the accuracy of the delivery address provided. Sole Station is not responsible for delays or issues arising from incorrect or incomplete address information. If there is an error in your address, please contact us immediately to make the necessary corrections.

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9. Delivery to P.O. Boxes

We do not deliver to P.O. Boxes. Please provide a physical address for delivery.

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10. Customer Service

If you have any questions or concerns about your delivery, please feel free to reach out to our customer service team:

- Email:
- Phone:
- Business Hours:

We are happy to assist you and ensure that you receive your order in a timely manner.

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Thank you for choosing Sole Station! We are dedicated to providing you with excellent service and a smooth delivery experience.

Customer Service

If you have any questions or concerns about your delivery, please feel free to reach out to our customer service team:

• WhatsApp: 0329-5225772
• Email: solestation000@gmail.com
• Instagram: @solestation.shop
• Phone: 0329-5225772
• Business Hours: 12AM-12PM

We are happy to assist you and ensure that you receive your order in a timely manner.

Sole Station Refund Policy

At Sole Station, we strive to provide the best shopping experience for our customers. If you're not fully satisfied with your purchase, we are here to assist with a hassle-free return and refund process. Please read our refund policy below for detailed information.

1. Eligibility for Refund

Refunds are available for the following conditions:

• Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund.
• Incorrect Item: If we sent the wrong item, you are entitled to a full refund or replacement.
• Size/Style Issues: If you are not satisfied with the size or style of the product, returns and refunds are subject to the conditions mentioned below.

2. Refund Request Timeline

• Refund requests must be made within 7 days from the date you receive your order.
• For damaged or defective products, you must notify us within 48 hours of receiving the item.
• Refund requests received after the specified time frame will not be processed.

3. Refund Process

To request a refund, follow these steps:

1. Contact Customer Support: Reach out to us via WhatsApp (0329-5225772), Email (solestation000@gmail.com), or Instagram (@solestation.shop) with your order details and the reason for the return.
2. Provide Proof: If applicable, provide images of the damaged or defective product to help us assess the issue.
3. Return the Product: If the refund is approved, we will provide instructions on how to return the item. The product should be returned unused, with all original packaging and tags intact.
4. Refund Processing: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Items purchased at a discounted price or during a special promotion (unless defective).
• Opened or used products that are no longer in a sellable condition.
• Custom or personalized items (unless defective or damaged upon arrival).

5. Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong or damaged product), we will cover the return shipping costs.
• If the return is due to a change of mind, wrong size, or preference, the customer is responsible for return shipping fees.

6. Refund Timeline

Once the return is received and inspected, refunds will be processed within 5-7 business days. You will be notified via email or WhatsApp once your refund is processed.

7. Exchange Policy

If you wish to exchange an item for a different size, color, or style, please contact us within 7 days of receiving the item. We will assist you with an exchange process, depending on the availability of the item. Exchanges may be subject to additional shipping fees.

The Sole Station Story

At Sole Station, our journey started with a dream and a lot of hustle. The story is simple, yet inspiring – one person, starting from scratch, knowing very little, but determined to make it happen.

We started Sole Station with a passion for quality footwear and a vision to bring something fresh to the market. At the beginning, I had no background in business or fashion – just a strong belief that with hard work, anything is possible. I worked late nights, learning everything I could about shoes, customer needs, and how to make my vision a reality.

From sourcing products to building a website, handling deliveries, and managing customer service – every step was a challenge. But with every hurdle, I learned and grew, and soon enough, Sole Station became a trusted name for those looking for quality footwear.

Today, Sole Station isn’t just about selling shoes; it’s about inspiring others to keep pushing forward, no matter where you start or how hard it gets. If I can do it, anyone can. This is just the beginning, and with your support, the future is bright.

Thank you for being a part of our journey!

— The Sole Station Team